Website Privacy Policy

Last updated: 14 September 2026

1. Introduction

LSO Associates Ltd respects your privacy and is committed to protecting the personal information collected through this website.

This privacy policy explains how we collect, use, store and protect personal information when you visit https://lsoltd.co.uk/, contact us through the website or otherwise interact with its features.

This policy applies specifically to the use of this website. It does not necessarily cover personal information collected through other business activities or relationships.

For the purposes of UK data protection law, LSO Associates Ltd is the data controller responsible for personal information collected through this website.

2. Our details

Company name: LSO Associates Ltd
Company number: 16331217
Registered office: Suite RA01, 195 to 197 Wood Street, London, E17 3NU
Website: https://lsoltd.co.uk/
Privacy contact email: info@lsoltd.co.uk
ICO registration number: Not currently provided

If you have any questions about this privacy policy or how your personal information is handled through the website, please contact us using the email address above.

3. Information we collect through the website

We may collect the following types of personal information:

Information you provide directly

When you complete a contact form, request a quotation, send us an email or contact us through the website, we may collect:

  • Your name

  • Your email address

  • Your telephone number

  • Your company or organisation name

  • Information about your project, property or enquiry

  • Any other information you choose to include in your message

Please avoid submitting sensitive personal information through the website unless it is necessary for your enquiry.

Information collected automatically

When you visit the website, certain technical information may be collected automatically, including:

  • Your Internet Protocol address

  • Browser type and version

  • Device type and operating system

  • The pages you visit

  • The date and time of your visit

  • The website or search engine that referred you to us

  • General information about how you interact with the website

  • Cookie identifiers and consent preferences

This information may be collected through server logs, cookies and analytics technologies.

4. How we use your information

We may use personal information collected through the website to:

  • Respond to enquiries and requests for information

  • Provide quotations or discuss potential work

  • Communicate with you about your enquiry

  • Manage and improve the website

  • Monitor website performance and usage

  • Protect the website against fraud, spam, misuse and security threats

  • Maintain records of website enquiries

  • Comply with legal and regulatory obligations

  • Establish, exercise or defend legal claims

We will not sell your personal information.

5. Our lawful bases for processing

Under the UK General Data Protection Regulation, we must have a lawful basis for using your personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Consent

We may rely on your consent when you choose to accept nonessential cookies or agree to receive a particular type of communication.

You may withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Contract

We may process your information when it is necessary to take steps at your request before entering into a contract, such as preparing a quotation or discussing a potential project.

Legitimate interests

We may process information where it is necessary for our legitimate interests, provided that those interests do not override your rights and freedoms.

These interests may include responding to enquiries, operating the website, maintaining website security, preventing misuse and improving our services.

Legal obligation

We may process or retain information where this is necessary to comply with a legal or regulatory obligation.

6. Contact forms and enquiries

When you submit an enquiry through the website, the information you provide will be used to review and respond to your message.

Your enquiry may be sent to us by email and may also be stored securely within the website or its form management system.

We may retain enquiry information for a reasonable period so that we can respond, maintain appropriate records and refer back to previous correspondence where necessary.

Submitting an enquiry does not automatically add you to a marketing mailing list.

7. Cookies

Cookies are small text files placed on your device when you visit a website. They help websites operate correctly, remember preferences and provide information about how visitors use them.

The website may use:

Strictly necessary cookies

These cookies are required for the website to function properly. They may be used for security, form submissions, cookie consent preferences and other essential website features.

These cookies do not normally require consent.

Analytics cookies

Analytics cookies help us understand how visitors use the website, such as which pages are visited and how visitors move around the site.

Where required by law, these cookies will only be placed after you have given your consent through the cookie consent banner.

Functionality cookies

These cookies may remember choices you make or support optional website features.

Third party cookies

Third party content, such as maps, videos, social media features or externally hosted resources, may place cookies or collect information when it is loaded.

Where required, this content will be blocked until you provide consent.

You can accept or reject nonessential cookies using the cookie consent banner. You can also change your browser settings to block or delete cookies. Blocking certain cookies may affect how the website functions.

8. Website analytics

We may use website analytics services to understand how visitors use the website and to help us improve its performance and content.

Analytics providers may collect information such as your device type, approximate location, pages visited, time spent on the website and how you arrived at the site.

Where analytics cookies are not strictly necessary, they will only be activated after you have provided consent through the cookie consent banner.

You can withdraw or change your cookie preferences at any time using the cookie settings provided on the website, where available.

9. Embedded content and external links

The website may contain embedded content or links to services operated by third parties. This could include:

  • Online maps

  • Videos

  • Social media platforms

  • Review platforms

  • External websites

  • Telephone, email or messaging services

Embedded content may behave as though you have visited the third party website directly. The third party may collect information about you, use cookies or monitor your interaction with its content.

External websites have their own privacy policies and are responsible for how they process your information. We encourage you to review their privacy information before providing personal information or accepting cookies.

LSO Associates Ltd is not responsible for the privacy practices or content of external websites.

10. Spam prevention and website security

The website may use security and spam prevention tools to protect its forms and other features from automated submissions, fraud and malicious activity.

These tools may analyse technical information such as your Internet Protocol address, browser information and how you interact with a form.

We use this information where necessary for our legitimate interests in keeping the website secure and preventing misuse.

11. Who we share information with

We may share personal information with trusted service providers where this is necessary to operate and protect the website or respond to your enquiry.

These providers may include:

  • Website hosting providers

  • Website developers and maintenance providers

  • Email and communication providers

  • Website analytics providers

  • Cookie consent and security service providers

  • Professional advisers, such as accountants, insurers or legal advisers

  • Public authorities, regulators or law enforcement agencies where required by law

Service providers may only use personal information as necessary to provide their services and must protect it appropriately.

We may also disclose information if this is necessary to protect our rights, prevent fraud, comply with a legal obligation or establish, exercise or defend a legal claim.

12. International data transfers

Some website service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place. These may include transferring information to a country recognised as providing adequate protection or using approved contractual safeguards.

You may contact us if you would like further information about the safeguards used for international transfers.

13. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The appropriate retention period will depend on the nature of the information and why it is being used.

As a general guide:

  • Routine website enquiries may be retained for up to two years after the last communication

  • Information connected with a quotation, contract, transaction, complaint or legal matter may be kept for longer where necessary

  • Technical server and security logs may be retained for a shorter period unless they are needed to investigate a security incident

  • Cookie consent records may be retained for as long as necessary to demonstrate your preferences and compliance with legal requirements

Information may be kept for longer if required by law or where necessary to establish, exercise or defend legal claims. When information is no longer required, it will be securely deleted or anonymised.

14. How we protect your information

We take reasonable technical and organisational measures to protect personal information collected through the website against unauthorised access, accidental loss, misuse, alteration or disclosure.

These measures may include secure hosting, encrypted connections, access controls, software updates, backups, security monitoring and restricted administrative access.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

15. Your data protection rights

Depending on the circumstances, UK data protection law gives you the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information

  • Ask us to restrict how your information is used

  • Object to processing based on legitimate interests

  • Withdraw consent where processing is based on consent

  • Request the transfer of information you provided to us in a portable format

  • Complain to a data protection regulator

Some rights are subject to legal conditions and exemptions. We may need to verify your identity before responding to a request.

To exercise your rights, email info@lsoltd.co.uk.

We will normally respond within one month. We will let you know if additional time is required due to the complexity or number of requests.

16. Complaints

If you are concerned about how we have handled your personal information, please contact us first so that we can investigate your concerns.

You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s independent data protection regulator.

Information Commissioner’s Office
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

17. Children’s privacy

This website is intended for people seeking information about our services and is not directed at children.

We do not knowingly use the website to collect personal information from children. If you believe that a child has submitted personal information through the website, please contact us so that we can review and, where appropriate, delete it.

18. Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to the website, the services used on it or applicable legal requirements.

The latest version will be published on this page and the date at the top of the policy will be updated.